IMS MARKETS FAQ

In the case that you forget your password or would simply like to reset it, simply click on the log in area and then select forgot password.
Steps will then be sent to your email to reset your password.

Your account may be blocked if you have not sent us the required documentation to have a live account.
If you find your account has been blocked, please contact our team to aid you towards reactivating it.

In the event that you would like to close your IMS Markets live account, simply send us an email and we will process your request to close your account.

Withdrawals are typically processed and sent within 24 hours.

In order to open an account you will need to provide the following documents:

1: A copy of a valid government-issued ID (e.g. Passport, ID card, driver’s license), - containing your name, picture and date of birth.
2: A utility bill for address verification (e.g. electricity, water, gas) - not older than six months, containing your name, address, date.